Case Study

Herts Urgent Care/Kernow

mrp recently had the opportunity to work with Herts Urgent Care/Kernow, a healthcare provider in Cornwall, to help them recruit Pathways trained 111 Clinical Advisors for their new service set to go live on 30th November 2022. Given just a one-month turnaround time, we were tasked with finding 30 clinicians for Herts Urgent Care/Kernow by the go-live date.

“The clinicians referred to our service have always met our expectations and are a welcome addition to our team. Their service and professionalism are flawless. While we’ve never experienced any problems with MRP, I am left confident that if we did they would resolve any issue promptly.”
Client

Herts Urgent Care/Kernow

Leveraging local and market knowledge to find suitable 111 clinical advisors

With our vast database of healthcare professionals, we immediately set about contacting 111 Clinical Advisors who possessed the required training and experience. Drawing on our local and market knowledge, we were able to quickly assess suitable clinicians and provide a shortlist to Herts Urgent Care/Kernow for their consideration.

January 01, 2021
12 AM

A smooth onboarding process ensured compliance and success for Herts Urgent Care/Kernow

Over the next month, mrp's compliance team worked diligently to onboard the selected clinicians, preparing complete and accurate compliance packs and ensuring all necessary inductions were booked and completed with plenty of time for the booking team to fill the rota requirements. Our team maintained regular communication with both Herts Urgent Care/Kernow and the clinicians to ensure a smooth onboarding process.
January 01, 2021
12 AM

Exceeding expectations: 32 clinicians booked and compliant by go-live date

By the go-live date, 32 clinicians were compliant, inducted, and booked for shifts, exceeding the target set by Herts Urgent Care/Kernow. The success of this project led to mrp being asked to increase numbers for a new contract set to start in April 2023.

January 01, 2021
12 AM

An ongoing partnership

Our efficient and effective recruitment process allowed Herts Urgent Care/Kernow to quickly and confidently fill their staffing needs, ensuring the successful launch of their new service. Our commitment to compliance and communication throughout the recruitment process has resulted in a long-term partnership with Herts Urgent Care/Kernow, allowing us to continue providing them with high-quality healthcare professionals as their needs evolve.
January 01, 2021
12 AM

“The clinicians referred to our service have always met our expectations and are a welcome addition to our team. Their service and professionalism are flawless. While we’ve never experienced any problems with MRP, I am left confident that if we did they would resolve any issue promptly.”

Client

Herts Urgent Care/Kernow

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